The Medical Center Performance System (MCPS) is a team-based management approach that aligns leaders and staff to organizational strategic goals and relevant tactics at all levels of the organization.
Provides a visual framework to help leadership and staff know what’s important and where to focus human resource attention to reach relevant goals
- Encourages objective, data-driven decision making
- Cascades strategic planning throughout all levels of the organization
- Empowers staff in improvement efforts
ACR consulting services has a systematic approach for broad adoption, while encouraging flexibility to make improvement efforts meaningful and actionable for each team.
This approach was used and refined over 7 years at a mid sized rural community medical center with superior results within a large midwest health system. Lessons learned included:
- Emphasize “people side” of change as well as technical side”
- Use plain-language terminology whenever possible
- Servant Leadership behaviors when consistently modeled by senior leaders produces superior front line outcomes (Listening, conceptualization, commitment to the growth of people, stewardship)
- Relevant metrics critical for front line adoption
Product: ACR Performance System is a visual management approach using standardized tools and best practices to maximize a Medical Center’s Performance. It relies a team-based management approach that:
- Provides a visual framework to help us know what’s important and where to focus our attention to reach our goals
- Encourages objective, data-driven decision making
- Cascades strategic planning throughout all levels of the organization
- Empowers staff in improvement efforts
- Aligns leaders and staff to MVV and strategy to relevant tactics at all levels of the organization.